Order & Delivery Timeline
• Order today to receive your engraved necklace in 9–14 business days (estimated).
• Processing: 6–7 business days for creation & dispatch
• Delivery: 3–7 business days after shipping
• Order Cut-Off: Orders must be placed before 5:00 PM (GMT-5) to begin processing on the next business day.
• Need it faster? - Email us your timeline and shipping destination to check expedited delivery.

Shipping Benefits — THIS NECKLACE QUALIFIES
• FREE INTERNATIONAL EXPRESS SHIPPING via DHL / FedEx / UPS
• YOU SAVE $60 — no shipping fee added at checkout

Package Receipt & Protection
• Inspect your package immediately upon delivery
• REFUSE any visibly damaged parcel
• RECOMMENDED: Record a clear unboxing video
• Report any product issues with video evidence within 14 DAYS

Shipping Policy

14-Day Returns: Eligible items can be returned within 14 days of delivery. Condition: Items must be unworn, unused, with all tags, and in original packaging. Final Sale: Customized, engraved, or personalized items cannot be returned unless damaged or incorrect. Earrings: Due to hygiene reasons, returns are only accepted if the original sealed packaging is unopened. Return Shipping: For “change of mind” returns, the customer is responsible for return shipping costs. Returns must be sent to our designated processing center in China. Refund Process: Contact care@lumina-east.com to initiate a return. After approval, ship the item back using the instructions we provide. Refunds will be issued to your original payment method after inspection. Original shipping fees are non-refundable. For full details on eligibility, exceptions, and timelines, please review our complete Return Policy.

Return Policy

• Gently cleanse the sterling silver, stone, and enamel surfaces using the provided polishing cloth.
• Avoid all exposure to water, perfumes, and chemicals to protect both the gemstone and the enamel.
• Store separately, wrapped in a soft cloth, to ensure its protective radiance and brilliance endure.