Shipping policy

At Lumina East, we are committed to delivering your jewelry securely and efficiently worldwide through our premium carrier partners, including DHL, FedEx, and UPS.

Order Processing & Handling Time

To ensure quality, our processing times vary by product type:

  • Standard Jewelry (Ready-to-Ship): Processed and dispatched within 1–2 business days.

  • Customized Jewelry (Made-to-Order): As each piece is crafted specifically for you, please allow 6–7 business days for production and processing before shipment.

*Note: Orders placed after 5:00 PM (GMT-5) will begin processing the following business day.*

Shipping Fees

  • Free International Shipping (Within Our Serviceable Regions): For all destinations we fulfill orders to—which include many major countries and regions—orders over $300 USD qualify for free shipping.
    Please note that delivery to some remote areas may incur additional charges or have limitations.

  • Standard Shipping: Orders equal or under $300 USD incur a flat-rate shipping fee of $60 USD. All packages are delivered via premium carriers such as DHL, FedEx, or equivalent services, ensuring reliable and trackable international delivery.

Estimated Transit Time

Once dispatched, international delivery typically takes 3–7 business days, depending on your location.

Total Delivery Time = Handling Time + Transit Time.

  • Standard Jewelry: Expect delivery in 4–9 business days.

  • Customized Jewelry: Expect delivery in 9–14 business days.

Duties & Taxes

For international orders, import duties, taxes, and customs fees are not included in the item price or shipping cost. These charges are the buyer's responsibility and will be collected by the carrier (DHL/FedEx/UPS) upon delivery. Please check with your local customs office for specific thresholds.

Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking link to monitor your package's journey.

Lost or Damaged Packages

Please inspect your package upon arrival.

  • Damaged: If the package appears significantly damaged, please refuse delivery if possible.

  • Issues: If your item arrives damaged or incorrect, please contact us at care@lumina-east.com within 14 days of delivery.

Tip: While not required, providing photos or a video of the unboxing can significantly speed up the resolution process with our insurance providers.